Video female chatbots
Service provider investments not focused on what’s bothering consumers Service providers are not investing in the right areas in terms of their AI investments.
Forty-two percent are prioritizing AI investment in increasing information security and privacy and 39 percent in speed of response.
Such statements involve risks and uncertainties that may cause future results to differ from those anticipated.
These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market.
“Consumers have a good sense of how bots can serve them, better-developed than perhaps the industry’s.
Their level of frustration with today’s bots is striking; a third even say they will take their business elsewhere if the poor service continues,” says Gary Miles, general manager at Amdocs.
But, sounding posh or authoritative tie 12th with only nine percent of consumers saying they would appreciate this.Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so.These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2016 and our quarterly 6-K form furnished on February 13, May 22 and August 14, 2017.As part of the study, a survey of CEOs and other senior decision makers on AI spending at the world’s biggest communications and media companies also revealed how plans for a rise of the robots for frontline customer interactions could be hampered by wrong investment choices and a lack of human talent.These are part of the findings from a commissioned study conducted by Forrester Consulting on behalf of Amdocs in the Americas, Europe and Asia.